Leave of Absence Administration
• Support the administration and coordination of employee leave programs, including:
◦ Family and Medical Leave Act (FMLA)
◦ Americans with Disabilities Act (ADA) accommodation requests
◦ Short-Term Disability (STD)
◦ Long-Term Disability (LTD)
◦ State-specific leave programs
• Track leave cases and ensure documentation, approvals, and required actions are completed in a timely manner
• Maintain accurate leave records and case notes within HR systems
• Coordinate with internal HR teams and third-party leave administrators to support employee leave requests
• Communicate leave status updates and documentation requirements to employees and managers
• Support day-to-day administration of employee benefit programs, including medical, dental, vision, life insurance, and voluntary benefit plans
• Process standard benefits transactions such as:
• Respond to routine employee benefits inquiries and escalate complex matters when appropriate
• Assist with COBRA administration and post-employment benefit continuation processes
• Support annual Open Enrollment activities, including employee communications, enrollment tracking, and system updates
• Assist with benefits invoice reviews and enrollment reconciliations to support billing accuracy
Employee Support & Customer Service
• Serve as a primary point of contact for employee questions related to leave and benefits programs
• Provide clear, timely, and compassionate support while maintaining confidentiality
• Guide employees through required documentation, eligibility requirements, and available resources
• Deliver a positive employee experience during sensitive situations
Case Management & Escalation Support
• Maintain accurate case records and documentation
• Monitor case progress and follow up on outstanding items
• Identify situations that fall outside standard process and escalate appropriately
• Manage multiple concurrent cases while maintaining service-level expectations
Data Management & Compliance Support
• Maintain accurate employee records in HRIS, benefits, and leave administration systems
• Ensure all documentation is complete, organized, and audit-ready
• Support compliance efforts related to:
◦ Company policies and procedures
• Assist with reporting requests and audits related to leave and benefits administration
Cross-Functional Collaboration
• Partner with HR, Payroll, Benefits, and Employee Relations teams to support employee requests
• Coordinate with third-party administrators, insurance carriers, and leave vendors
• Support continuous process improvement initiatives and employee experience enhancements