Analyst ServiceNow Implementation and Support
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LocationMUFG Global Service Private Ltd. - Pune
Also inBengaluru
Typefull-time
SeniorityMid
Experience3–6 yrs
Company size10,000+ people
PostedOct 14, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
3-6 years in IT, with 2+ years on ServiceNow
Design and develop custom ServiceNow solutions using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Catalog Client Scripts
Build and maintain scoped applications using App Engine
Develop advanced workflows using Flow Designer and Integration Hub
Create and enhance Service Portal / Workspaces (UI Builder) components
Design and implement integrations using REST / SOAP APIs, MID Server, Integration Hub spokes
Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems
Handle inbound/outbound integrations, data transforms, and error handling
Implement and maintain CMDB aligned with CSDM standards
Develop Discovery, Service Mapping, and data normalization logic
Ensure data quality through Identification & Reconciliation Engine (IRE)
Follow OOTB-first and upgrade-safe development principles
Optimize scripts for performance, scalability, and maintainability
Troubleshoot complex issues across server-side and client-side code
Support upgrades, hotfix testing, and regression validation
Strong hands-on experience with ServiceNow platform architecture
Expertise in ITSM, ITOM, ITAM, CMDB (CSDM), IRM, Flow Designer, Integration Hub, Scoped applications & App Engine, UI Builder / Workspace architecture
Solid understanding of REST/SOAP APIs, MID Server architecture, Security (ACLs, roles, data protection)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Skills
ServiceNow
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Catalog Client Scripts
App Engine
Flow Designer
Integration Hub
UI Builder
REST
SOAP
MID Server
Azure AD
LDAP
SSO
CMDB
CSDM
ITSM
ITOM
ITAM
IRM
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
About the Role
Position Title: . ServiceNow Implementation and Operations
Corporate Title: Analyst
Reporting to : VP
Location: Bengaluru
Job Profile
Position detail
ServiceNow Implementation and Operations
Roles and Responsibilities
We are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders.
Key Responsibilities
•
undefined
Job Requirements:
Required Skills & Qualifications
1.
Development & Configuration
•
Design and develop custom ServiceNow solutions using:
•
•
Business Rules, Script Includes, Client Scripts
•
UI Policies, UI Actions, Catalog Client Scripts
•
Build and maintain scoped applications using App Engine.
•
Develop advanced workflows using Flow Designer and Integration Hub.
•
Create and enhance Service Portal / Workspaces (UI Builder) components.
2.
Integrations
•
Design and implement integrations using:
•
REST / SOAP APIs
•
MID Server
•
Integration Hub spokes
•
Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.
•
Handle inbound/outbound integrations, data transforms, and error handling.
3.
CMDB & Data Model
•
Implement and maintain CMDB aligned with CSDM standards.
•
Develop Discovery, Service Mapping, and data normalization logic.
•
Ensure data quality through Identification & Reconciliation Engine (IRE).
4.
Platform Best Practices & Performance
•
Follow OOTB-first and upgrade-safe development principles.
•
Optimize scripts for performance, scalability, and maintainability.
•
Troubleshoot complex issues across server-side and client-side code.
•
Support upgrades, hotfix testing, and regression validation.
•
Technical Skills
•
Strong hands-on experience with ServiceNow platform architecture
•
Expertise in:
•
ITSM, ITOM, ITAM, CMDB (CSDM), IRM
•
Flow Designer, Integration Hub
•
Scoped applications & App Engine
•
UI Builder / Workspace architecture
•
Solid understanding of:
•
REST/SOAP APIs
•
MID Server architecture
•
Security (ACLs, roles, data protection)
Experience
•
3-6 years in IT, with 2+ years on ServiceNow
•
undefinedPreferred (Nice-to-Have)ServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Application Developer (CAD) – Strongly preferred
Legal
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.