Product Support Engineer T2, Japan
Read straight from Cato Networks's careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationTokyo, Tokyo Prefecture, Japan
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentProduct Support - APJ
Company size501–1,000 people
PostedJul 21, 2026 · 3mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Jul 21, 202640% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
Experience with VPNs, IPsec, BGP, security protocols, and standards
Familiarity with WAN/SD-WAN/MPLS networks
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Excellent oral and written communication skills with a passion for working with customers
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Ability to work with globally dispersed, cross-cultural team
Solid command of the Japanese and English languages (written and spoken)
Knowledge of security concepts such as CASB, DLP, IPS
Experience working with Cloud, SaaS technology provider
Skills
Networking
TCP/IP
Firewalls
proxy servers
DNS
DHCP
NAT
HTTP/HTTPS
VOIP
VPNs
IPsec
BGP
WAN
SD-WAN
MPLS
CASB
DLP
IPS
Cloud
SaaS
About the company
Cato Networks is the converged network and security cloud for the AI era.
As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.
About the role
Now we’re looking for a visionary and customer-focused Product Support T2 Engineer to join our team. In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today
Responsibilities:
•
Own and manage customer issues and see problems throughout resolution
•
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude
•
Work directly with R&D and Product Management on customer issues upon full resolutions
•
Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
•
Nurture the relationship with the customer through ongoing communication and periodic meetings
•
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
•
Monitor customer status and identify both areas of concern and growth opportunities
•
Be a part in building and expanding the company’s Global Support Services
Requirements:
•
Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer (required)
•
Knowledge of security concepts such as CASB, DLP, IPS (advantage)
•
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
•
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
•
Experience with VPNs, IPsec, BGP, security protocols, and standards
•
Familiarity with WAN/SD-WAN/ MPLS networks.
•
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
•
Experience working with Cloud, SaaS technology provider (advantage)
•
Excellent oral and written communication skills with a passion for working with customers
•
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
•
Ability to work with globally dispersed, cross-cultural team
•
Solid command of the Japanese and English languages (written and spoken)