CI
CibegCLCU AGENT
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Before you apply
LocationEgypt-Cairo-MOBTADAYAN
Typefull-time
SeniorityEntry
ExperienceUp to 2 yrs
Company size1,001–5,000 people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree of Commerce, Business Administration, Economics or of related
Minimum 0-2 years of experience
Good Command of English & Arabic Languages
Excellent Computer skills
Strong Communication skills
Service oriented
Problem Solving skills
Negotiation skills
About the role
JOB PURPOSE
To perform planned callouts communicating specific messages at key points during the customer relation with CIB and cross sell cards add-on products.
Responsibilities
Description
Callout Tasks
1.
Perform customers calls based on the pre-designed schedule and script to educate, cross sell, build and maintain relations with the aim of increasing customer satisfaction.
2.
Adhere to the pre-set quality standards to provide consistent and a high quality service to all customers to enhance customer loyalty.
3.
Collect and handle customer requirements and feedback effectively and efficiently which includes complains, card/statement delivery, and utilization to be communicated with the relevant stakeholders.
4.
Maintain an average contacted rate for each call out activity assigned to reach largest number of customers for the purpose of achieving sales targets and enhancing customer relation.
Hiring process
Policies, Processes and Procedures
5.
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day- to-day operations
6.
Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work
Legal
Compliance
7.
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Requirements
Qualifications and Experience:
• Bachelor’s degree of Commerce, Business Administration, Economics or of related
• Minimum 0-2 years of experience
Skills:
• Good Command of English & Arabic Languages
• Excellent Computer skills
• Strong Communication skills
• Service oriented
• Problem Solving skills
• Negotiation skills"