Customer Service Specialist I
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Before you apply
Salary$48k – $60k
LocationChicago, IL, Chicago, IL
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentTrucking (KAM2)
Company size5+ people
PostedJun 26, 2025 · 1y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jun 26, 202560% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers
Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive
Comfortable using company software and databases to manage communications with drivers and customers
Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines
Excellent verbal and written communication skills
Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions
A reliable team player with a collaborative and customer-first mindset
Bilingual in Korean and English
Skills
Microsoft Office Suite
PowerPoint
Excel
Word
Google Drive
Location: Chicago, IL or Joliet, IL
About the role
Employment Type: Full-Time
Responsibilities
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Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
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Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
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Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
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Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
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Handle customer complaints or concerns in a professional manner and provide effective solutions.
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Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
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Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
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Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
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Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
•
Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
•
Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
•
Comfortable using company software and databases to manage communications with drivers and customers.
•
Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
•
Excellent verbal and written communication skills.
•
Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
•
A reliable team player with a collaborative and customer-first mindset.
•
Bilingual in Korean and English.
The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.
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