Personal Lines Processor
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Before you apply
LocationMA - Newburyport - 45 Storey Avenue
Work moderemote
SeniorityEntry
Company size24+ people
PostedMay 13, 2026 · 5mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on May 13, 202647% of this company's open roles have been listed for 90+ days
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Personal Lines Processor
A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers.
Responsibilities
Standard duties of a Personal Lines Processor include but are not limited to:
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Understanding and following the Cross Basic Procedure Manual.
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Understanding and following the Personal Lines Workflow Manual.
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Auditing transaction to ensure that the correct Action Codes are being used.
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Following up and completing open suspense’s daily.
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Running the download reports daily.
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Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy.
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Invoicing all types of download transactions.
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Mailing new business letters to clients.
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Entering claims acknowledgements as received.
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Following up on open claims to ensure that AMS has all updated information regarding claims payouts and whether the claim has been closed.
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Processing mail for Producers and Account Managers that don’t require transactions by a licensed agent.
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Sort and distribute the mail to Producers and/or Account Managers that need to be handled by a licensed agent.
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Auditing new business to make sure workflow has been completed correctly (quote sheets, signed applications, completed checklists, etc.).
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Scanning hard files into AMS360.
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Organize, set, and maintain priorities.
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Working knowledge and/or experience with AMS360 and Microsoft Office (Word, Outlook, Teams).
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Understanding the core job responsibilities of Producers and Account Managers.
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Perform other duties as assigned.
Legal
DISCLAIMER:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.