Work authorization for the location is required.
You are enthusiastic, optimistic and passionate.
You are self-driven and solution oriented.
You are invested in your team, you listen, care about their development and celebrate your team’s success.
You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity.
You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective.
You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships.
You have integrity and your actions match your words.
BASIC PURPOSE: The Guest Services Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.