Customer Service Supervisor
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Before you apply
Salary$78k – $88k
LocationSchaumburg, IL, us
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentCustomer Service
Company size1,001–5,000 people
PostedNov 3, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or GED
Minimum of 5 years' customer service experience in a manufacturing or distribution environment
At least 1-2 years of experience leading, supervising, or mentoring customer service representatives
Good computer skills (intermediate) in MS Excel, Word, and Outlook
Excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or employees
Calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Deal with problems involving several concrete variables in standardized situations
Experience with ERP systems and cross-functional coordination between sales, operations, and supply chain is highly desirable
Experience using SAP / SAP S4 HANA is highly desirable
Associate degree from 2-year college or trade school
We require post-offer, pre-employment drug screens, physicals, and background checks
Equal Opportunity Employer: disability/veteran
Skills
MS Excel
MS Word
MS Outlook
SAP
SAP S4 HANA
ERP
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pet insurance
HSA
FSA
401(k)
Paid volunteer time off
Paid parental leave
Company Description
In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company!
INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more.
Investing in and protecting our employees is the key to our success. Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members.
We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets.
Join us in coloring a safe and sustainable future!
Job Description
This role offers a starting range of $78,000 to $88,000 annually. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.
Position Summary:
INX is seeking a Customer Service Supervisor who oversees the day-to-day activities and tasks for West Coast customer service reps. This is a working manager position and will perform daily tasks alongside the Customer Service Center team and will be expected to maintain and develop good working relationships with plant personnel, sales, and customers. This role reports to the Director of Customer Service Centers and works closely with Sales, Finance, and MIS departments.
Essential Duties & Responsibilities:
As a Customer Service Supervisor, you will be responsible for:
•
Mini-Plant Processing & Order Entry/Oversee daily tasks of CSR’s
•
Ensure timeliness and accuracy of order entry/stock transport orders (STO).
•
Oversee day-to-day material creation, recipe creation, and templates for each mini-plant. Revise workload as needed.
•
Work with sales and inplants to bill out aged items.
•
Ensure the data integrity of material masters/recipes and troubleshoots problems.
•
Collaborate with Divisional and Corporate personnel to ensure daily tasks are performed timely and accurately within the team.
•
Includes but not limited to Corp AR team and Corp Pricing Team.
•
Responsible for end-of-month usage spreadsheets and checklists including but not limited to:
•
JSOX review/process completion
•
INX US Consignment and Mini-plant billing
•
Debits/Credits for labor fees
•
Training and Support
•
Troubleshoot SAP problems for INX U.S. sites.
•
Involved with MIS for testing on new versions of INX Manager/ trouble shooting and training 1PL for customer service center group.
•
Involved with SAP testing and training.
•
Billing / Accounting
•
Reviews end-of-month billing schedules/requirements. Creates invoices for export. Reviews and revises customer master data as needed. Creates credit/debit memo.
•
Review billing and freight blocks to ensure timely billing.
•
Customer requirement Management
•
Work with accounts receivable to set up contacts and email addresses.
•
Use of the Output Parameter Determination (OPD) and business partners.
•
International Order Processing
•
Acts as back-up for the following area: International sales order processing - Domestic CSR/INX U.S.
•
Work with Corporate Logistics to get quotes and correct International Commercial (INCO) Terms for export orders.
Qualifications
To perform your job as expected, you will be required to:
•
Have a high school diploma or GED
•
Minimum of 5 years’ customer service experience in a manufacturing or distribution environment
•
At least 1-2 years of experience leading, supervising, or mentoring customer service representatives.
•
Experience with ERP systems and cross-functional coordination between sales, operations, and supply chain is highly desirable
•
Demonstrate good computer skills (intermediate) in MS Excel, Word, and Outlook
•
Have excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
•
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
•
Write routine reports and correspondence.
•
Speak effectively before groups of customers or employees.
•
Calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume.
•
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
•
Deal with problems involving several concrete variables in standardized situations.
In addition to these qualifications, we will consider as a plus if you have:
•
Experience using SAP / SAP S4 HANA is highly desirable.
•
Associate degree from 2-year college or trade school
Additional Information
We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture. Embark on your Colorful Career with us!
Hiring process
We require post-offer, pre-employment drug screens, physicals, and background checks.
Legal
Equal Opportunity Employer: disability/veteran.