Onboarding Project Lead, Healthcare
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Before you apply
LocationHeadquarters, Winston Salem, NC
Typefull-time
SeniorityLead
DepartmentCustomer Success
Company size1,001–5,000 people
PostedSep 21, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Guide customers through the work required to begin using an Inmar Healthcare solution
Organize the plan, create clarity across customer and internal teams, coordinate configuration and testing
Communicate risks and decisions
Follows through, learns quickly, communicates clearly, and stays composed when the playbook does not yet cover every scenario
Evidence that you can organize work, build trust, learn unfamiliar systems, surface risk, and deliver commitments
Prior healthcare software experience
About the role
The Healthcare Onboarding Project Lead guides new customers through the work required to begin using an Inmar Healthcare solution successfully. You will organize the plan, create clarity across customer and internal teams, coordinate configuration and testing, communicate risks and decisions, and help everyone reach launch readiness.
This is a hands-on, project leadership role for someone who follows through, learns quickly, communicates clearly, and stays composed when the playbook does not yet cover every scenario. Prior healthcare software experience can help, but it is not the only path. We care more about evidence that you can organize work, build trust, learn unfamiliar systems, surface risk, and deliver commitments.
About Customer Success
Our Customer Success team is focused on helping customers easily achieve the value of our products. We aim for every interaction to create confidence, reduce customer effort, and demonstrate that we understand the customer’s business.
What You Will Own
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Lead onboarding projects: Guide customers from kickoff through launch and handoff. Build and maintain the project plan, milestones, actions, decisions, dependencies, and readiness criteria.
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Turn customer needs into launch-ready requirements: Listen carefully, establish and maintain the intended workflow, document requirements and commitments, and coordinate accurate account setup, data, access, and integration needs.
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Validate readiness and support adoption: Coordinate or perform configuration checks, data validation, QA/UAT, training, and launch-readiness reviews. Make sure unresolved issues have a clear owner and plan.
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Create confidence through communication: Provide clear status, next steps, risks, decisions, and required actions. Escalate early when scope, timing, quality, or the customer experience is at risk.
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Improve the onboarding model: Capture customer feedback and lessons learned. Turn new scenarios into clearer playbooks, templates, checklists, and handoffs so the next customer has an easier experience.