Provide excellent collection activities to assigned L1 customers
Answer inquiries related to order, payment, invoice and disputes
Provide proactive assistance and resolution within the assigned portfolio.
Research and analyse disputed delinquent account balances
Provide thorough and accurate documentation to customer accounts through our communication channels
Perform all necessary account reconciliations as required
Maintain a turnaround time of 24 hours for the issuance of Account Statements and Release Orders.
Interdepartmental Collaboration
Coordinate with Cash application team to clear aging unapplied receipts and ensure that all collections are properly posted
Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues, ensuring a positive customer experience
Reporting and Data Management
On time completion of activity logs
Timely and accurate update of information into the Business Unit tool
Serves as back up for colleagues who are on leave and/ or manpower augmentation.