AP
ApnaSupport Engineer
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Before you apply
LocationBengaluru, Karnataka, India
Typecontract
SeniorityEntry
Experience2–3 yrs
DepartmentBusiness Operations
Company size1,001–5,000 people
PostedJul 14, 2025 · 1y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jul 14, 202557% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
2-3 years of relevant Service desk experience
Familiarity with Windows and macOS operating systems
Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
Good troubleshooting skills for laptops, mobile devices, and basic network issues
Knowledge of AV/VC systems and peripherals
Strong customer service mindset and willingness to learn
Ability to work in a fast-paced, collaborative environment
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
Troubleshoot client software and basic network connectivity problems
Ability to perform remote troubleshooting and provide clear instructions
AV/VC deployment experience (Polycom, Zoom/BlueJeans)
Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis
Good Communication Skills
Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
Skills
Windows
macOS
Google Workspace
Slack
Microsoft 365
Jira
Jamf
Intune
Kandji
MDM
G-Suite
O365
Zoom
BlueJeans
About the Role:
We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.
Responsibilities
What is the scope & responsibility of the Role?
•
Support Apna’s IT Operations
•
Address user tickets related to hardware, software, and networking issues
•
Ensure timely patching, software installations, and updates on end-user devices
•
Conduct remote troubleshooting and resolve technical issues
•
Set up and configure laptops, desktops, and mobile devices for new joiners
•
Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
•
Coordinate with L2/L3 teams for escalations and follow-ups
•
Comply with all company policies and procedures
Requirements
Skills/Strength of an Ideal Candidate
•
2-3 years of relevant Service desk experience
•
Familiarity with Windows and macOS operating systems
•
Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
•
Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
•
Good troubleshooting skills for laptops, mobile devices, and basic network issues
•
Knowledge of AV/VC systems and peripherals
•
Strong customer service mindset and willingness to learn
•
Ability to work in a fast-paced, collaborative environment
•
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
•
Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
•
Troubleshoot client software and basic network connectivity problems
•
Ability to perform remote troubleshooting and provide clear instructions.
•
AV/VC deployment experience (Polycom, Zoom/BlueJeans)
•
Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.
Good Communication Skills