Service Coordinator
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Before you apply
LocationLondon-London-UK
Work modeon-site
Typefull-time
SeniorityMid
DepartmentService and Projects
Company size10,000+ people
PostedOct 29, 2026 · 6d ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Previous experience in an administration or coordination role
Strong organisational and planning skills
Excellent communication and customer service skills
Ability to manage multiple priorities and meet deadlines
Good attention to detail and accuracy
Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
Experience in a service, engineering, facilities management, fire, security, or construction environment
Experience with CRM or service management systems
Knowledge of service contracts or preventative maintenance scheduling
Skills
Microsoft Office
Outlook
Excel
Word
Teams
CRM
service management systems
Benefits
Pension plan
Life assurance
Employee assistance program
Referral scheme
Holiday purchase scheme
Dress down fridays
Cycle to work scheme
Onsite parking
Career development
About the role
We are looking for a Service Coordinator to support our Service and Projects teams, ensuring the smooth coordination of engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities.
This is a varied role ideal for someone who enjoys working in a fast-paced environment, staying organised, and delivering excellent customer service.
What you’ll do:
• Coordinate service calls, engineer schedules, and customer appointments
• Support project administration and maintain project documentation
• Raise purchase orders and coordinate materials and deliveries
• Assist with customer invoicing and contract administration
• Schedule planned preventative maintenance visits (PPMs)
• Maintain accurate records and provide administrative support across the business
• Liaise with customers, suppliers, engineers, and internal teams
What we’re looking for:
Must-Have:
• Previous experience in an administration or coordination role
• Strong organisational and planning skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
Nice-to-Have:
• Experience in a service, engineering, facilities management, fire, security, or construction environment
• Experience with CRM or service management systems
• Knowledge of service contracts or preventative maintenance scheduling
What we offer
• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.