BH Program Manager II - Intake and Engagement Team - FT (Mon-Fri, 8:00am - 4:30pm)
LocationUH Behavioral Health
Also inUH Behavioral Health Kansas City, Missouri
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCommunity Mental Health Center
Company size10,000+ people
PostedApr 1, 2026 · 6mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Master's or Doctorate in social work, psychology, counseling, or a related field
Must be a Qualified Mental Health Provider (e.g., RN, Social Worker, Licensed Counselor)
Two years of experience, including at least one year in behavioral health
Must be licensed or eligible for licensure in Missouri
Excellent verbal and written communication skills, with a focus on working well with diverse teams and clients
Staff with a Master's in social work must hold MO LMSW or higher
If driving is part of the job, you must meet the Fleet Driving Safety and Compliance Policy
Complete required training during orientation and as part of continued employment
If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
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About the role
BH Program Manager II - Intake and Engagement Team - FT (Mon-Fri, 8:00am - 4:30pm)101 Truman Medical Center
Job Location
UH Behavioral HealthKansas City, Missouri
Department
Community Mental Health Center
Position Type
Full time
Work Schedule
8:00AM - 4:30PM
Hours Per Week
40
Job Description
We are seeking a Program Manager to lead our Intake & Engagement Department, which serves as the front door to our outpatient behavioral health services. This role provides leadership, oversight, and support to staff responsible for intake, assessment, and engagement of clients entering services. The Program Manager will also provide direct clinical care as needed to support client access and service delivery.
Key Responsibilities:
•
Client Services & Program Management: Oversee daily service delivery, ensuring everything runs smoothly, with the possibility of 24/7 service duties.
•
Compliance: Ensure all operations follow corporate, funder, departmental, and program guidelines.
•
Leadership & Collaboration: Lead your team and coordinate with external agencies to deliver top-notch services.
•
Client-Centered Assessment: Ensure assessments are in line with clients’ needs, preferences, and goals.
•
Planning & Strategy: Guide the team in using participatory planning methods and help implement plans that achieve the best results.
•
Team Growth: Identify opportunities to improve services and provide professional development for your team members.
•
Behavioral Health Services: Ensure individuals with complex behavioral health needs get the support they need to thrive in the community.
•
Performance Improvement: Regularly assess and enhance care and service delivery, ensuring alignment with UHBH’s strategic plan.
•
Continual Learning: Keep up with the latest knowledge and trends through ongoing education and professional involvement.
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Team Leadership & Client Care: Lead by example, ensuring services meet clients’ physical, emotional, educational, and safety needs.
•
Certifications & Compliance: Make sure all team members maintain their required certifications, licenses, and the necessary documentation.
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Quality & Safety: Promote a culture of quality, safety, and cultural awareness within the department.
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Professionalism: Maintain a helpful and professional attitude toward patients, visitors, and colleagues.
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Regulatory Compliance: Stay current on relevant regulations and comply with the Corporate Compliance Plan, including required training and activities.
Required Qualifications:
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Education: Master’s or Doctorate in social work, psychology, counseling, or a related field (for hires after July 1, 2023).
•
Licensure: Must be a Qualified Mental Health Provider (e.g., RN, Social Worker, Licensed Counselor).
•
Experience: Two years of experience, including at least one year in behavioral health.
•
Missouri Licensure: Must be licensed or eligible for licensure in Missouri.
•
Communication Skills: Excellent verbal and written communication skills, with a focus on working well with diverse teams and clients.
•
Specialized Licensure: Staff with a Master’s in social work must hold MO LMSW or higher.
•
Driving Requirements: If driving is part of the job, you must meet the Fleet Driving Safety and Compliance Policy.
•
Ongoing Training: Complete required training during orientation and as part of continued employment.
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