New Charter is seeking a Field Services Engineer in Burlington, Vermont (in other companies this person could hold the title of Field Support Engineer, Field Service Technician, IT Field Services Engineer) to resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure.
This is a field-based position requiring near-daily travel to client locations in Burlington, Vermont, and the surrounding area.
In this role, you will partner with clients, service delivery colleagues, and technical escalation teams to troubleshoot Windows desktops and servers, Microsoft 365, Microsoft Entra ID, Intune, networks, and virtual infrastructure. You will manage support tickets and project assignments in ConnectWise, maintain accurate client documentation, and coordinate timely resolutions against service commitments.
To be successful in this role, you will diagnose recurring issues at their root cause, perform preventive maintenance, and implement practical fixes across endpoints, networking equipment, backup systems, and cloud environments. You will communicate clearly with clients, prioritize competing requests, and escalate complex incidents promptly.