Service Advisor
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Before you apply
LocationNew Zealand | Manawatū-Whanganui | Palmerston North; New Zealand | Wellington | Wellington; New Zealand | Hawke's Bay | Napier; New Zealand | Bay of Plenty | Rotorua
Work modeon-site
Typefull-time
SeniorityMid
Company size10,000+ people
PostedNov 4, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experience with quotes and invoicing
Understanding of service operations
A background working with customers and building relationships
Knowledge of construction or earthmoving industries ideal
Benefits
Medical insurance
Fuel discount card
Purchasing privileges
Company :
Terra Industrial New Zealand Limited
Join Terra Cat as a Service Advisor — Keep the Wheels Turning!
At Terra Cat, we don’t just keep machinery moving — we keep industries running. And right now, we’re on the hunt for a Service Advisor who thrives on connecting people, solving problems, and delivering exceptional service every step of the way.
If you love being the go-to person, enjoy juggling a fast-paced workload, and want to work with a team that’s as solid as the machines we support… this could be your next move.
This role can be based in any of our central locations- Palmerston North, Napier, Rotorua, Wellington.
What You’ll Be Doing
As our Service Advisor, you’re the vital link between our customers and our service teams — the one who keeps everything running smoothly behind the scenes and delivers an outstanding customer experience.
Here’s how you’ll make an impact:
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Own every customer interaction from first contact to final follow-up
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Keep customers informed with clear, accurate, and timely communication
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Open, manage, and close service calls like a pro
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Keep schedules updated and work flowing efficiently
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Monitor and manage work in progress (WIP) to hit team targets
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Ensure timelines, KPIs, and service standards are consistently met
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Prepare and manage quotes and invoices with precision
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Collaborate with Parts, Service, and Admin teams to get the job done
What You’ll Bring
•
Experience with quotes and invoicing
•
Understanding of service operations
•
A background working with customers and building relationships
•
Knowledge of construction or earthmoving industries ideal
Why Terra Cat?
At Terra Cat, you’ll be part of a high-performing team that values collaboration, growth, and getting the job done right. We’ll support your development, challenge you to grow, and celebrate your wins along the way.
Benefits include 6.5% superannuation, medical insurance, fuel discount card, purchasing privileges… and more.
Hiring process
Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562).