· Requirements Bridge: Elicit, document, and prioritize business requirements from management and operations stakeholders; translate them into precise software requirements for offshore development teams.
· Program Oversight: Own end-to-end delivery of Digital Operations features, from ideation and design through development, testing, UAT, and rollout.
· Cross-Team Coordination: Synchronize efforts between business units (process owners, IE/PE, data teams) and offshore software engineers, ensuring alignment on scope, timeline, and quality.
· Solution Validation: Review software deliverables, proof-of-concept, and prototypes; provide structured feedback and acceptance/rejection decisions based on business fit and technical soundness.
· Change Management & Training: Design and deliver training programs for end users during rollout; develop documentation, SOPs, and runbooks to support adoption.
· Risk & Dependency Management: Identify program risks, blockers, and cross-functional dependencies early; drive resolution through clear escalation and stakeholder communication.