Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
About the role
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
Responsibilities
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Answer to inbound calls and customer inquiries.
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Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
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To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
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To troubleshoot through the use of open questions, support documents and system training.
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To be able to offer recommendations to common problems or frequently asked questions
Requirements
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Fluency in Turkish (Native);
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Work Permit Portugal;
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Citizen UE
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Good knowledge of English (B2 level);
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Typing Speed: 25 words per minute;
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Availability to work in rotating shifts;
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Good computer skills;
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Any kind of previous experience or contact with clients;
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Excellent communication skills;
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Good listening and empathy skills;
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Good time management skills;
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Team spirit and flexibility.
Benefits
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Competitive salary;
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Meal vouchers;
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Fixed-term, renewable employment contract;
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Private health insurance after 6 months of contract signature (additionally to the standard insurance);