Lead Service Operations Specialist
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Before you apply
LocationCharlotte, North Carolina
Work modehybrid
Typefull-time
SeniorityLead
Experience5–7 yrs
DepartmentClient Service
Company size10,000+ people
PostedOct 1, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Associate degree or equivalent combination of education and relevant experience
5 to 7 years of relevant professional experience
Experience leading projects, process improvements, operational analysis, or business change initiatives
Experience working with compliance requirements, operational controls, or regulated processes
Demonstrated experience coaching, mentoring, or providing indirect leadership to others
Strong analytical, quantitative, and problem-solving capabilities
Excellent organizational skills with strong attention to detail
Ability to effectively manage priorities and deliver results under deadlines
Strong written and verbal communication skills
Ability to build relationships, influence partners, and drive results across teams
FINRA Series 99 required
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Ameriprise Financial is seeking a Lead Service Operations Specialist to establish, manage, and evolve the centralized Security Master function supporting AEIS and the Clearing Broker Dealer.
This is a highly visible role for an experienced financial services professional who enjoys building strong operational processes, solving complex problems, and working across organizational boundaries. You will serve as a primary subject matter expert for security master data and operations while helping define the strategy, governance, controls, and processes that support accurate and scalable security setup and maintenance.
The role offers the opportunity to make a meaningful impact across Operations, Technology, Product, Risk, and Compliance, improving data quality, reducing operational and regulatory risk, and creating a stronger foundation for future growth.
What You’ll Do
Lead the Security Master Function
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Establish, manage, and maintain the centralized Security Master function supporting AEIS and the Clearing Broker Dealer.
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Serve as a key subject matter expert for security setup, maintenance, data integrity, pricing support, and related operational processes.
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Develop and maintain effective governance, procedures, controls, and quality standards.
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Provide operational leadership and guidance to team members and business partners without requiring direct reporting relationships.
Drive Operational Excellence
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Identify opportunities to simplify, standardize, and automate security master processes.
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Lead process improvement efforts focused on increasing efficiency, strengthening data quality, and reducing operational risk.
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Conduct quality reviews and monitor process performance to identify trends, gaps, and opportunities for improvement.
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Develop reporting and operational insights to support effective decision-making and ongoing process management.
Lead Projects & Change
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Lead business and operational projects involving security master capabilities, products, systems, and processes.
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Translate business needs into clear requirements and partner with Technology and other stakeholders through design, testing, implementation, and stabilization.
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Help lead change initiatives, ensuring new processes and capabilities are effectively adopted across impacted teams.
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Apply strong analytical and problem-solving skills to complex operational challenges.
Strengthen Risk, Controls & Compliance
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Ensure processes operate in alignment with applicable policies, controls, and regulatory requirements.
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Partner with Risk, Compliance, Operations, and other stakeholders to identify and mitigate operational risks.
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Support regulatory, audit, and control-related activities involving security master data and processes.
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Promote strong controls and disciplined execution while enabling an efficient operating environment.
Build Strong Partnerships
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Develop trusted relationships across CLEAR Clearing, Technology, Operations, Product, Risk, and Compliance.
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Communicate complex operational and technical issues in a clear, practical way for diverse audiences.
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Influence decisions and drive outcomes across teams without direct authority.
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Serve as a trusted resource for leaders and partners seeking expertise related to security master operations.
Required Qualifications
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Associate degree or equivalent combination of education and relevant experience.
•
5 to 7 years of relevant professional experience.
•
Experience leading projects, process improvements, operational analysis, or business change initiatives.
•
Experience working with compliance requirements, operational controls, or regulated processes.
•
Demonstrated experience coaching, mentoring, or providing indirect leadership to others.
•
Strong analytical, quantitative, and problem-solving capabilities.
•
Excellent organizational skills with strong attention to detail.
•
Ability to effectively manage priorities and deliver results under deadlines.
•
Strong written and verbal communication skills.
•
Ability to build relationships, influence partners, and drive results across teams.
•
FINRA Series 99 required.