• Lead geographically distributed engineering and quality teams across the US, India, and other locations as needed.
• Own delivery planning, execution discipline, engineering metrics, and predictable release outcomes.
• Coach senior engineers and technical leads; support hiring, onboarding, performance development, and succession planning.
• Establish a high-ownership culture focused on technical depth, accountability, quality, and customer impact.
Technical & Product Execution
• Drive architecture and execution for S3DS, NSDS, and managed Lustre service capabilities within the EXAScaler portfolio.
• Partner with Product Management to translate roadmap priorities into engineering plans, acceptance criteria, and measurable deliverables.
• Guide design decisions across distributed storage, metadata, protocol services, API layers, availability, scalability, and serviceability.
• Balance new feature development with maintainability, performance, reliability, and lifecycle management.
Cloud Operations, Reliability & Supportability
• Build production-ready engineering practices for managed storage services, including release readiness, observability, runbooks, and change controls.
• Lead incident response, L3 investigations, root-cause analysis, corrective actions, and continuous operational improvement.
• Drive automation for diagnostics, telemetry, deployment validation, and service health reporting.
• Partner with Support, Customer Success, Field Engineering, and Cloud Operations to improve customer experience and reduce escalation load.
Cross-functional & Customer Leadership
• Represent engineering in customer escalations, executive reviews, account recovery plans, roadmap discussions, and technical deep dives.
• Communicate risks, trade-offs, mitigation plans, and delivery status clearly to senior stakeholders.
• Build strong collaboration across Product, Support, Sales Engineering, Programme Management, Operations, and executive leadership.