AP
AptiaClient Manager
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Before you apply
LocationUSA Urbandale
Typefull-time
SenioritySenior
Company size22+ people
PostedOct 26, 2026 · 1w ago
Verified live4d ago
About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
As a Client Manager you will serve as the primary client contact, delivering strategic, consultative service aligned with benefit plans and driving client satisfaction. You’ll provide oversight for a portfolio of 6–8 clients, ensuring effective configuration, thoughtful data strategy, and readiness for product and service changes. You will partner with Coordinators and Analysts, fostering strong performance, accountability, and portfolio growth while collaborating cross-functionally to define, document, and share best practices across teams.
Responsibilities
You will also facilitate the management of data requirements for new client implementations by overseeing documentation, data validation, data conversion, and quality assurance activities. Your focus will be to support a seamless transition, uphold data integrity, and deliver high-quality outcomes that meet client expectations and operational standards.
What you’ll be doing
Client Technical Solutions:
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Helps establish frameworks, standards, and methodologies for requirements gathering and configuration and follows those frameworks with their book of clients
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Responsible for actual configuration of the client at implementation, renewal and as required for mid-year changes (client or Aptia driven)
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Defines and executes (with assistance from Lead Analysts and Analysts) on data strategy for clients in their book of business
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Guides complex, high-risk specifications and escalations
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Institutionalize client feedback into enterprise-level enhancements and future product design
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Mentors Coordinators, Lead Analysts and Analysts on H&B domain and Aptia toolset