Client Engagement Specialist
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Before you apply
SalaryNo pay range posted
LocationOklahoma City - Oklahoma, US; Florida, US; US - Minnesota; US - Louisiana; US - Alabama; US - Iowa; US - Missouri; US - Wisconsin; US - Illinois; US - Arkansas; US - Georgia
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedOct 6, 2026 · 4w ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities
Experience working structured and efficiently with inbound/outbound campaigns
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback
Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions
Excellent verbal and written communication skills
Excellent phone etiquette
Competitive drive for sales achievement, with an understanding of the importance of 'caring while selling' in the healthcare industry
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns
Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience
Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results
Ability and willingness to precisely follow instructions and guidelines provided
Strong level of compassion and empathy for ostomy end consumers
Strong team player
High School Diploma/GED required
1+ years of sales/customer service experience
Associates or Bachelor's degree
Bilingual in English/Spanish
Sales experience
Previous experience in healthcare or customer service
Skills
database management programs
About the role
Consumer Sales includes customer service and support for end-consumer customers including:
•Foster interest in ConvaTec products through dialogue with patients via the phone
•Provide positive customer service experience, life improving advice and solutions using structured approach, with goal of capturing sales
•Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals
Role holders are compensated through a sales incentive plan
About the role:
The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers’ needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec’s best-in-class product portfolio. The specialist will also share consumer insights and innovative ideas with peers, managers, and the consumer marketing team.
Key Responsibilities:
•
Consumer Engagement and Sales:
Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
•
Support Services:
Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate with additional me+ resources to ensure a thorough consultative experience.
•
Performance Targets:
Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. Meet and exceed monthly efficiency, activity, and sales targets/goals.
•
Customer Experience:
Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure all customer interactions comply with established guidelines and regulations.
•
Product Knowledge:
Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
•
Feedback and Insights:
Provide campaign feedback and consumer insights to the marketing team.
•
Data Management:
Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
•
Team Collaboration:
Participate in team development activities, including receiving coaching and training with colleagues regularly. Convey a positive and professional phone image.
Additional Duties:
•
Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.
Skills & Experience:
Required:
•
Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.
•
Experience working structured and efficiently with inbound/outbound campaigns.
•
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback
•
Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.
•
Excellent verbal and written communication skills.
•
Excellent phone etiquette.
•
Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry.
•
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.
•
Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice.
•
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience.
•
Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.
•
Ability and willingness to precisely follow instructions and guidelines provided.
•
Strong level of compassion and empathy for ostomy end consumers.
•
Strong team player.
Preferred (not required):
•
Associates or Bachelor’s degree
•
Bilingual in English/Spanish.
•
Sales experience.
•
Previous experience in healthcare or customer service
Qualifications/Education:
Required:
•
High School Diploma/GED required
•
1+ years of sales/customer service experience
Ready to join us?
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Hiring process
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
Legal
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View “Convatec Internal Career Site - Find Jobs”. Thank you!
About Convatec
Pioneering trusted medical solutions to improve the lives we touch: