Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance.
Monitor driver, attendant, and vehicle availability and make adjustments as needed to support service requirements.
Communicate with drivers, attendants, school personnel, parents, and management regarding route issues, delays, and operational concerns.
Respond to accidents, breakdowns, emergencies, and other service disruptions by implementing appropriate contingency plans.
Utilize routing, GPS, and communication systems to monitor route performance and vehicle locations.
Ensure all routes are properly covered and assist with driver assignments, route changes, and substitutions.
Maintain accurate dispatch records, logs, reports, and documentation.
Support driver and attendant training by reinforcing company policies, safety procedures, and operational expectations.
Monitor compliance with DOT, state, local, and company regulations.
Assist with employee coaching, attendance tracking, and performance management of dispatch staff.
Collaborate with operations, safety, maintenance, and customer service departments to ensure seamless service delivery.
Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction.
Participate in startup planning, route implementation, and special transportation events as needed.
Perform other duties as assigned.