Operational Related
• Greeting guests, and providing an engaging warm welcome or fond farewell to The Fitness Centre upon arrival and departure
• Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
• Engage with Fitness guests throughout the Fitness Club area including the gym area to enhance the service experience through the introduction of all fitness services and facilities
• Ensure the guests are provided refreshments like water, towels whenever they require them inside the fitness club
• Assist the guests to engage with Personal Trainers if they need one
• Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
• Provide additional support to the Fitness Club team during break times and peak hours
• Recommends and promotes Personal Training or relevant Fitness/Wellness programs happening across the integrated resorts that are in tune with the guests’ preferences and follows up on behalf of the guest for necessary bookings /arrangements
• Attending daily briefing to ensure valuable information and updates are shared among team members, including updated Fitness activities and Property information
Departmental Related
• Always exemplifies the OneMBS values and mission
• The ability to display, always, a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
• Fitness Centre and Property knowledge including any major events and latest happenings within the property and in town
• Ability to learn more about Fitness, Yoga, or other Wellness activities/programs
• Ensure that all cashiering functions are conducted in accordance with hotel’s accounting procedure
• Maintaining a clean and tidy environment in and around the Fitness Centre
• To carry out checks inside the changing rooms by ensuring the facilities are in good, clean, and working condition
• Ensure amenities, clean towels/linen are well stocked up and soiled towels/linen cleared
• To collect fresh washed towels/linens and send down soiled towels/linen from/to the Laundry Department
• To be able to guide and perform basic operations on the Cardio and Strength equipment, when required
• To open/close the Fitness Centre before/after the set times established by Management
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager
• Perform any other tasks as assigned by Management