* Manage, lead, and develop a team of service engineers, technicians, and administrative staff across various service centers in India.
* Oversee the day-to-day operations of all service centers, ensuring adherence to FLSmidth standards, safety protocols, and regulatory requirements.
* Develop and implement strategies to optimize service delivery, improve efficiency, and reduce operational costs.
* Establish and monitor key performance indicators (KPIs) for service operations, including response times, resolution rates, customer satisfaction, and profitability.
* Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of high-quality service solutions.
* Manage spare parts inventory, logistics, and supply chain to ensure timely availability for service operations.
* Develop and manage the service center budget, including forecasting, cost control, and revenue generation.
* Identify and implement opportunities for continuous improvement in service processes and technology.
* Ensure compliance with all FLSmidth policies, procedures, and ethical standards.
* Collaborate with sales, project management, and other internal departments to align service offerings with overall business objectives.
* Provide regular reports on service center performance to senior management.