Service Desk Analyst
Read straight from Betway Group's careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationRemote Spain
Also inBarcelona, Spain
Work moderemote
Typefull-time
SeniorityEntry
Company size1,001–5,000 people
PostedOct 24, 2025 · 1y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Oct 24, 2025
At a glanceSummarised by Seekless from the posting.
Strong verbal and written communication skills in both English and Spanish
Experience working collaboratively in cross-functional teams
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail
Ability to adapt quickly to changing environments and priorities
Proficiency in IT support and troubleshooting including hardware and software issues
Foundational understanding of networks / networking
Experience with Microsoft Intune
In-depth knowledge of sports betting markets
Previous experience in the online gaming or casino industry
Familiarity with gambling regulations and compliance requirements
Experience in developing and executing customer retention strategies
Excellent communication skills for effective user support and incident resolution
Ability to manage and prioritize multiple tasks in a fast-paced environment
Familiarity with tools like Jira, Microsoft 365 and Microsoft Azure AD
Credit, criminal record, and qualification verification checks will be conducted
Skills
Microsoft Intune
Jira
Microsoft 365
Microsoft Azure AD
About the company
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
**This is a hybrid role which requires on-site attendance in Barcelona**
Who we’re looking for
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
•
Providing first-line and 2nd line IT Support
•
Responding to and resolving user issues via phone, email and chat
•
Logging incidents and service requests in the service management tool
•
Managing incident and request lifecycle
•
Prioritizing and categorizing incidents based on impact and urgency
•
Escalating complex issues to higher-level support teams as needed
•
Maintaining IT systems and infrastructure
•
Performing routine system checks and maintenance of tasks
•
Assisting with software installations and updates
•
Ensuring compliance with IT policies and procedures
•
Adhering to ITIL best practices for incident and problem management
•
Documenting solutions and creating knowledge base articles
•
Providing excellent customer service
•
Communicating effectively with users to understand their needs
•
Following up with users to ensure satisfaction with the resolution
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
•
Strong verbal and written communication skills in both English and Spanish, with the ability to convey complex ideas clearly and effectively
•
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
•
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
•
Exceptional attention to detail, ensuring high standards of quality in all outputs
•
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
•
Proficiency in IT support and troubleshooting including hardware and software issues
•
Foundational understanding of networks / networking
•
Experience with Microsoft InTune
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
•
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
•
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
•
Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
•
Experience in developing and executing customer retention strategies
•
Excellent communication skills for effective user support and incident resolution
•
Ability to manage and prioritize multiple tasks in a fast-paced environment
•
Familiarity with tools like Jira, Microsoft 365 and Microsoft Azure AD
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
•
Adaptability
•
Ownership and accountability
•
Initiating action
•
Resilience
•
Team orientation
•
Integrity
•
Innovation
Legal
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Hiring process
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!