GE
GeneracSystems Support Specialist III
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Before you apply
LocationPune, India
Work modeon-site
Typefull-time
SenioritySenior
Experience5+ yrs
Company size10,000+ people
PostedOct 21, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Associate degree in Computer Science or equivalent experience
5 years of experience troubleshooting PC's, printers, phone and network issues
Advanced knowledge of Microsoft technologies relating to configuration and troubleshooting of Microsoft Windows, Office, Outlook, network printing, M365
Solid understanding of networking, wireless and telecommunication fundamentals
Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets
Understanding of installation/configuration and troubleshooting of audio/visual equipment including video/teleconferencing and projectors
Strong problem solving skills
Solid verbal and written communication skills and willingness to actively contribute in a team environment
Ability to be on-call and deliver support during operations service interruptions
Bachelor's degree in Computer Science or equivalent experience
Ability to work later evening nights and weekend if required supporting business needs or IT initiatives
Ability to travel among other facilities if needed
Skills
M365
Azure AD
Skype for Business
Teams
Intune
SharePoint Online
Microsoft Windows
Microsoft Office
Outlook
network printing
MDM
audio/visual equipment
video/teleconferencing
projectors
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
Major Responsibilities
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Provide hands on support by installing, diagnosing, repairing, maintaining client management and asset systems.
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Support local server hardware, operating systems, network infrastructure and telephony by delivering hands on support through troubleshooting incidents with customers via phone or virtual communication.
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Management, troubleshooting and configuration of M365 platform and related technologies. Including Azure AD, Skype for Business, Teams, Intune, SharePoint Online.
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Perform assigned tasks with minimum supervision and manage efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
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Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests
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Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
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Participate in service desk call/ticket queue as necessary
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Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.
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Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
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Maintain asset inventory of software and hardware through the asset management tool sets.
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Ensures all configurations comply with IT policies and security parameters.
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Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
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Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
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Establish and implement activities to improve technology compliance with internal policies and standards.
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Interact with vendors for incident resolution as required.
Minimum Job Requirements
Education
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Associate degree in Computer Science or equivalent experience
Certification / License
Work Experience
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5 years of experience troubleshooting PC’s, printers, phone and network issues
Knowledge / Skills / Abilities
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Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of previous and current versions of Microsoft Windows, Office, Outlook, network printing, M365;
•
Solid understanding of networking, wireless and telecommunication fundamentals;
•
Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets;
•
Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and projectors;
•
Strong problem solving skills;
•
Solid verbal and written communication skills and willingness to actively contribute in a team environment;
•
Ability to be on-call and deliver support during operations service interruptions
•
Ability to work later evening nights and weekend if required supporting business needs or IT initiatives
•
Ability to travel among other facilities if needed
Preferred Job Requirements
Education
•
Bachelor’s degree in Computer Science or equivalent experience