Senior Manager, Program Management Office (PMO) – PMO Section, Corporate IT Infrastructure Department (CITID)
LocationTokyo, Japan
Typefull-time
SenioritySenior
Experience10+ yrs
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have6
10+ years of experience in Program Management, PMO, or IT Project Management
5+ years of people management experience leading project managers or PMO teams
Proven experience managing large-scale enterprise technology portfolios and strategic programs
Strong leadership, stakeholder management, and executive communication skills
Experience establishing governance frameworks and driving organizational change
Business-level English communication skills
Nice to have5
Experience in Corporate IT Infrastructure, Digital Workplace, Cloud, or Enterprise Technology domains
Experience in multinational or global organizations
PMP, PgMP, PRINCE2, Agile, or equivalent certifications
Experience leading enterprise-wide transformation programs
Japanese language capability is a plus
Job Description:
Business Overview
The Technology Management Division (TMD) provides Corporate IT and Cyber Security & Privacy Governance to Rakuten Group companies and delivers essential business management functions that enable innovation and strengthen the company’s technology foundation.
Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative, secure, and efficient IT solutions that enhance productivity and accelerate business growth.
Department Overview
The Corporate IT Infrastructure Department (CITID) provides the stable and reliable technology foundation that supports Rakuten’s global business operations. The PMO Section serves as the strategic program management and business engagement function within CITID. The team drives portfolio governance, project management excellence, financial management, business relationship management, operational improvements, AI-driven transformation initiatives, and executive reporting across global infrastructure services.
About the role
The section works closely with business stakeholders, engineering teams, security organizations, finance teams, procurement, and executive leadership to ensure successful delivery of strategic initiatives and alignment between technology investments and business outcomes.
Position:
Why We Hire
As Rakuten continues to expand globally, CITID must accelerate the delivery of strategic infrastructure initiatives, AI-driven transformation programs, and business-focused technology services. We are seeking an experienced Senior Manager who can lead portfolio governance, strengthen stakeholder engagement, drive operational excellence, and maximize the value of technology investments across Rakuten Group.
Position Details
Project Portfolio Leadership
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Own and govern the overall CITID project portfolio.
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Drive prioritization, planning, and execution of strategic initiatives aligned with business and technology objectives.
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Ensure visibility of project status, risks, dependencies, and outcomes across the department.
PMO and Project Management Leadership
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Lead and mentor project managers within CITID.
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Establish project management standards, governance frameworks, and delivery best practices.
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Foster a culture of accountability, transparency, and execution excellence.
Executive Stakeholder Management
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Act as a trusted advisor to CITID leadership on project investments, priorities, and risks.
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Facilitate executive reviews and steering committees.
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Drive cross-functional alignment among business leaders, engineering managers, and corporate stakeholders.