Senior Specialist, Operations OSD (Mesa, AZ, US, 85212)
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Before you apply
Salary$25/hr
LocationMesa, AZ, US, 85212
Work modeon-site
Typefull-time
SenioritySenior
Experience2+ yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2 years of operational experience in transportation, warehousing or a similar field
Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details
Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner
Strong computer, typing and 10-key skills
Proficiency in Microsoft Office
At least 1 year of experience in OS&D
Knowledge of hazardous materials regulations
Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery
Work authorization
We are proud to be an Equal Opportunity employer
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test
Skills
Microsoft Office
Benefits
Health insurance
Life insurance
Disability insurance
PTO
Paid holidays
401(k)
Education assistance
What you’ll need to succeed as an Operations Specialist for Over, Short and Damage at XPO
Minimum qualifications:
•
2 years of operational experience in transportation, warehousing or a similar field
•
Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details
•
Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner
•
Strong computer, typing and 10-key skills
•
Proficiency in Microsoft Office
Nice to have
Preferred qualifications:
•
At least 1 year of experience in OS&D
•
Knowledge of hazardous materials regulations
About the Operations Specialist for Over, Short and Damage job
Benefits
Pay, benefits and more:
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Pay starts at $25.42/hour
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Competitive compensation package
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Full health insurance benefits available on day one
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Life and disability insurance
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Earn up to 13 days of PTO over your first year
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9 paid company holidays
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401(k) option with company match
•
Education assistance
Responsibilities
What you’ll do on a typical day:
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Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
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Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
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Effectively use tools related to matching freight, documenting shipment dispositions, etc.
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Develop strong relationships with operational teams at the service center(s) to solve recurring issues
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Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODs
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Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
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Bill shipments under applicable tariffs and pricing agreements
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Work with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claims
Operations Specialists for Over, Short and Damage are required to:
•
Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
Legal
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO’s candidate privacy statement here.