Damen Services’ mission is to support Damen’s sales organization in selling ships by providing additional value in the form of services. The department implements the concept of high quality and the generally higher purchase costs.
By providing high-quality services even after the sale of a vessel, the chances of a customer choosing Damen again when replacing a vessel or expanding a fleet are increased.
At the operational level, the Services department liaises with customers and acts as the eyes and ears of the sales organization. Services offers a broad portfolio of services for the entire lifecycle of a Damen-built vessel. This includes handling warranty claims, providing training, providing spare parts, providing maintenance, and performing modifications and repairs.
This is reflected in the behavior of its employees; They are always available, proactive, keep their promises, and always go above and beyond what is asked of them. Within the Services department, the question is always: How can we make this happen?