Team Leader – Investor Claims
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Before you apply
LocationChennai, India
Typefull-time
SeniorityLead
Experience6–10 yrs
DepartmentOperations
Company size31+ people
First seenOct 16, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
6–10 years of experience in Mortgage Operations, Investor Claims, Default Management, Loss Mitigation, or related mortgage servicing processes
2–3+ years of Team Lead/Supervisory experience
Prior experience handling FHA, VA, and Fannie Mae processes
Experience in claim intake, referrals, reporting/MIS, and exception management
Bachelor's degree in finance, Commerce, Business Administration, or a related field
Experience managing a high-volume, SLA-driven mortgage operations team
About the role
DESCRIPTION:
The Team Leader will be responsible for managing the day-to-day operations of the Investor Claims Process, including claim preparation, review, submission, follow-up, and resolution. The role requires strong knowledge of mortgage investor claim processes, including FHA, VA, and Fannie Mae guidelines, along with experience in claim intake, referrals, reporting, and exception management. The Team Leader will lead a team of processors, ensure adherence to investor and client guidelines, monitor SLA and quality performance, manage escalations, and drive process improvements.
1. Investor Claims Process Management
QUALIFICATIONS:
· Bachelor’s degree in finance, Commerce, Business Administration, or a related field preferred. · 6–10 years of experience in Mortgage Operations, Investor Claims, Default Management, Loss Mitigation, or related mortgage servicing processes. · 2–3+ years of Team Lead/Supervisory experience preferred. · Prior experience handling FHA, VA, and Fannie Mae processes is required/preferred. · Experience in claim intake, referrals, reporting/MIS, and exception management is highly preferred. · Experience managing a high-volume, SLA-driven mortgage operations team will be an advantage.
OTHER DUTIES: Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About the company
Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.
Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.
What sets us apart?
We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.
Core Services
• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)
Our Evolution
Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market.
We’re not just a vendor, we’re a partner built for transformation.
Careers
We’re always hiring talented professionals who want to grow, lead, and win.
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