Main Duties & Responsibilities:
· First point of contact for all tenants and mall operators.
· Developing strong tenant relationships.
· Monitor tenant performance and support where required.
· To lead on all turnover collation, analyses and review all available sales turnover details/data and present trends. Supporting the Centre Manager where necessary.
· To report regularly on footfall figures and retailer trade.
· Ensure timely and accurate internal and external reporting, maintaining a consistent approach to all information presented.
· Work with the Marketing team to programme and develop retailer Social Media content across various formats/channels to maximise the retail calendar, social media trends or specific retailer products/events.
· Support the Marketing team to execute marketing plans and manage on site events.
· Engage tenants in marketing activity and promote all centre activity to encourage participation.
· Actively seek out opportunities to include in marketing activity.
· Support the Centre’s commercialisation function.
Specific Management Responsibilities
· Form part of the Duty Manager Rota which includes weekend and evening working where necessary.
· Regularly liaising with key stakeholders to understand the business requirements.
· Knowledge of general business practices including accounting, human resources, and customer service.