We’re hiring an Applied AI Operations Lead to join our GTM Operations team and drive successful deployment, adoption, and governance of AI agents across our customer base. This role serves as the critical bridge between our Applied AI engineering team and the healthcare organizations implementing Canvas’s state-of-the-art AI capabilities to transform their clinical and operational workflows.
You’ll be the hands-on expert who partners directly with customers to deploy and manage AI agents built with foundation model APIs and our server-side SDK, ensuring they deliver measurable value in real-world healthcare settings. This means working closely with clinical, operational, and financial stakeholders to understand their unique workflows, configure agents for optimal performance, and operate robust governance frameworks that build trust in AI-powered automation.
This role is ideal for someone who combines technical depth in LLM-based systems with exceptional customer-facing skills and a passion for healthcare transformation. You’ll translate complex AI capabilities into compelling value stories, guide customers through change management, and create repeatable playbooks that accelerate AI adoption across the Canvas customer base. Your work will directly impact how thousands of care teams leverage AI to deliver better patient outcomes while reducing administrative burden.
You’ll collaborate with our Applied AI engineering team to inform product development based on field insights, work with customer success to ensure smooth implementations, and partner with technical marketing to showcase the transformative impact of AI agents in Canvas. As AI becomes central to healthcare delivery, you’ll be at the forefront of this revolution, helping our customers realize the full potential of healthcare automation.