BR
Brink’sBilingual Call Centre Agent
LocationToronto ON
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
PostedOct 6, 2026 · 1w ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
A passion for delivering exceptional customer service
Fluency in English and French (spoken and written)
Minimum 2 years of experience in Call Centre environments
Minimum 2 years of experience in Customer Service roles
Minimum 2 years of experience in Help Desk or Technical Support positions
Strong problem-solving and troubleshooting skills
Ability to remain calm and effective under pressure
Ability to manage multiple priorities and quickly adapt between Technical support inquiries, Billing-related concerns, Phone and email communications
Excellent verbal and written communication skills
Strong computer and technology skills
A positive, collaborative, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements
Experience working within the transportation/security industry
About the job
About the Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we’d love to hear from you.
SCHEDULE
Sunday–Thursday
•
15:00–23:00, with flexibility to provide overnight coverage as required
Key Responsibilities
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Respond to internal and external customer inquiries via phone and email
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Provide support related to Brink’s products and services
•
Troubleshoot technical issues impacting customers and crew members
•
Collaborate with internal departments to ensure timely resolution of customer concerns
•
Follow established processes to diagnose issues and identify appropriate solutions
•
Generate and distribute operational reports throughout the day
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Support ad hoc projects and serve as a key contact for customer communications
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Deliver a professional, positive, and efficient customer experience
Required Qualifications
We’re looking for candidates who have:
•
A passion for delivering exceptional customer service
•
Fluency in English and French (spoken and written)
•
Minimum 2 years of experience in:
•
Call Centre environments
•
Customer Service roles
•
Help Desk or Technical Support positions
•
Strong problem-solving and troubleshooting skills
•
Ability to remain calm and effective under pressure
•
Ability to manage multiple priorities and quickly adapt between:
•
Technical support inquiries
•
Billing-related concerns
•
Phone and email communications
•
Excellent verbal and written communication skills
•
Strong computer and technology skills
•
A positive, collaborative, team-first mindset
•
A continuous improvement approach with a willingness to suggest process enhancements
Nice to have
Nice to Have Qualifications:
•
Experience working within the transportation/security industry
Qualifications