Technical Support Agent
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Before you apply
LocationRemote - Illinois
Work moderemote · United States
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentServices & Support
Company size501–1,000 people
PostedDec 29, 2025 · 10mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
1+ year of Customer Service experience
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Helpdesk experience preferred
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus
Reliable broadband/fiber internet and access to a backup work location
Ability to work weekends, holidays, and overtime as needed
Skills
Windows OS
POS
MS Teams
About the company
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our “Better Together” ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.
Position Location:
Remote (US)
Reports To:
Technical Support Manager
What We’re Looking For:
Requirements:
•
1+ year of Customer Service experience (Helpdesk experience preferred)
•
Background in restaurant or call center environments
•
Strong problem-solving and communication skills
•
Solid typing skills and working knowledge of Windows OS
•
Reliable broadband/fiber internet and access to a backup work location
•
Networking experience a plus
•
AAS in electronics tech or computer science a plus
•
A+ or Microsoft certifications a plus
Additional skills:
•
Passion for helping others and resolving technical issues
•
Ability to multitask and prioritize in a fast-paced environment
•
Strong team collaboration and customer relationship building skills
•
Ability to work weekends, holidays, and overtime as needed
Unleash your potential: What you will be doing and owning:
•
Provide first-level support for POS hardware/software and PAR products
•
Resolve operational and technical issues quickly and efficiently
•
Log and manage incidents using our service management tools
•
Follow escalation workflows and contribute to our knowledge base
•
Deliver exceptional service that fosters total customer satisfaction
•
Complete administrative support tasks related to customer service
•
Analyze issues and apply sound judgment to determine resolutions
•
Collaborate with internal teams and third-party engineers as needed
Interview Process:
•
Interview #1: Video Screen with Talent Acquisition Team
•
Interview #2: Video interview with the Team (via MS Teams)
Legal
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.