Patient Access Representative (Non-Exempt)
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Before you apply
LocationMercy Hospital Oklahoma City
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High-school diploma or equivalent required
Demonstration of understanding of all that level 1 is responsible for
Experience with insurance plans
Demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.)
Ability to communicate effectively both orally and in writing
Excellent telephone etiquette required
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability
Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals
Ability to push, pull, and/or lift 50 lbs. on a regular basis
Position requires prolonged standing and walking during each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
Medical
Dental
Vision
Paid time off
Tuition support
Retirement plans
Find your calling at Mercy!
About the role
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient’s entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.
Responsibilities
The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.
Position Details:
Experience and Education Requirements:
Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. High-school diploma or equivalent required. Demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).
Minimum skills, knowledge and ability requirements:
•
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
•
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
-Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
-Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.