ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!
Job Description
Responsibilities
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Oversees daily operations for all agents delivering high-quality and valued services
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Conduct training and coaching, including insights and action plans to improve
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Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
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Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
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Perform other supervisory tasks as required
Requirements
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At least 1 year BPO experience handling a US Healthcare Account
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At least 6 months TL experience
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Knowledgeable with US Healthcare Insurance
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Must be detail oriented
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Proficient in using MS Tools
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Ability to multi-task, prioritize, and manage time effectively
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Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
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Excellent verbal and written English skills
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Willing to work onsite in Makati or Mandaluyong
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Amenable working night shifts
Benefits
What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives