Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.
Benefits
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Hourly Range: $19.91 - $24.88
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
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Liaison with dispatch in Operations regarding delays in bus, rail and ferry operations.
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Handles closing of CAF complaints sent to Operations and tracks complaints past due over 10 days for response.
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Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers’ needs.
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Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services.
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Updates route information, customer alerts and transit information.
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Process and respond to customer complaints and inquiries.
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Provide departmental clerical needs to include word processing and spreadsheets.
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Operate transit master ACS and CAS system. Responsible for providing premier customer service to internal and external customers while handling calls related to customer service department functions.
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Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
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Performs other duties as required.
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Non-Exempt
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Legal
HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].