Business Analysis & Requirements Management
• Conduct requirement gathering workshops with business stakeholders, IT teams, and external partners.
• Analyze and document business requirements, user stories, business rules, process flows, and functional specifications.
• Facilitate requirement walkthroughs and solution discussions.
• Manage requirement traceability throughout the project lifecycle.
• Support backlog prioritization and requirement clarification activities.
Process, Gap & Impact Analysis
• Conduct as-is and to-be process analysis.
• Assess impacts on business processes, operational workflows, systems, data flows, controls, and regulatory requirements.
• Identify risks, dependencies, assumptions, and implementation considerations.
• Collaborate with business and IT teams to define optimal business solutions.
Project Delivery & Stakeholder Management
• Manage and coordinate project deliverables, timelines, dependencies, and stakeholder communications.
• Work closely with business users, IT teams, vendors, and external partners.
• Prepare project documentation, meeting materials, status updates, action logs, and implementation artefacts.
• Track and follow up project issues, risks, decisions, and action items. • Build effective working relationships across internal and external stakeholder groups.
Testing & Quality Assurance
• Develop UAT and Regression Testing plans, test scenarios, and test cases.
• Coordinate testing activities among business users, IT teams, vendors, and external partners.
• Manage defect logging, tracking, and resolution follow-up.
• Support business validation and sign-off activities.
• Ensure delivered solutions meet business requirements and quality standards.
Implementation & Business Readiness
• Support production deployment planning and implementation activities.
• Coordinate business readiness activities, including user training and communication.
• Develop and maintain user guides, training materials, process documentation, and SOPs.
• Support post-implementation monitoring, issue resolution, and continuous improvement initiatives.