• Serve as the primary administrator and super user for Microsoft Dynamics 365 Finance & Operations, ensuring stable, secure, and reliable day-to-day operation of the platform across all business units.
• Act as the main point of contact for F&O ticket intake, prioritization, resolution, and escalation, coordinating with Microsoft partners, implementation consultants, and internal IT as required.
• Manage system configuration, including legal entities, business unit and dimension setup, number sequences, workflows, approval hierarchies, and print management.
• Administer user provisioning, security roles, and detailed permission levels, performing regular reviews to ensure appropriate segregation of duties and control over access.
• Maintain data integrity, internal controls, and audit trails throughout F&O and connected systems, and support internal and external audit requests with samples and documentation.
• Design, build, and maintain reports and inquiries in F&O (including Electronic Reporting and financial reporting) to support the data and reporting needs of the finance teams.
• Assess current practices and procedures, identify gaps, and recommend and implement enhancements to improve the workflow and productivity of finance operations.
• Support and manage system integrations, including connections between F&O and upstream/downstream applications, and troubleshoot integration and interface errors.
• Lead the onboarding of new acquisition finance systems and processes onto F&O, liaising with the M&A team, finance leadership, and company owners to ensure smooth transitions.
• Develop and deliver end-user training, job aids, and documentation, and provide ongoing coaching to finance teams to ensure proficient use of F&O and associated processes.
• Build and maintain a knowledge base and FAQ resources that enable concise, consistent resolution of recurring system issues.
• Manage ad-hoc projects including system modifications, configuration changes, IT compliance, archiving, and other initiatives as required across the business units.
• Keep current with Microsoft Dynamics 365 F&O releases, features, and industry developments, and recommend automation and process improvements that benefit the organization.