Coordinator Marketing Reservations - Mktg Support
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Before you apply
LocationMyrtle Beach, SC, United States
Work modeon-site
SeniorityEntry
DepartmentMarketing
Company size10,000+ people
First seenOct 30, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Answer incoming phone calls in a timely and professional manner
Manage wave allotments and percentages for OPC/In-House marketing
Lead distribution: Appropriately distribute leads based on Pre-Arrival performance
Research and determine Owner Tour eligibility for IPC Tours
Book tours received from Local Marketing Agents
Process POS Package payments
Assist Sales/Contracts department in creating new guests leads
Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments
Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules
Ensure all confirmation/ wake-up calls are completed in a timely manner
Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results
Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team
Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments
Track and process all gifting overages for marketing department
Review historic volume for accurate scheduling of Reservations team
Weekly Lead Clean-up: CT to QT lead research and adjustment, CT & NS tour clean-up, Package Audits
Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures
Performs backup and recovery activities
Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas
Collaborates with Management as needed to resolve issues
Skills
SharePoint
General Dispatch Responsibilities:
•
•
Answer incoming phone calls in a timely and professional manner.
•
•
Manage wave allotments and percentages for OPC/In-House marketing.
•
•
Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
•
•
Research and determine Owner Tour eligibility for IPC Tours.
•
•
Book tours received from Local Marketing Agents.
•
•
Process POS Package payments
•
•
Assist Sales/Contracts department in creating new guests leads.
•
•
Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.
•
•
Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
•
•
Ensure all confirmation/ wake-up calls are completed in a timely manner.
•
•
Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.
•
•
Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
•
•
Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
•
•
Track and process all gifting overages for marketing department.
•
•
Review historic volume for accurate scheduling of Reservations team.
•
•
Weekly Lead Clean-up:
•
•
CT to QT lead research and adjustment
•
•
CT & NS tour clean-up
•
•
Package Audits
SharePoint Administration:
•
•
Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures.
•
•
Performs backup and recovery activities.
•
•
Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.
•
•
Collaborates with Management as needed to resolve issues.
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