IT Support Specialist
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Before you apply
LocationOffice - London
Work modeon-site
Typefull-time
SeniorityMid
Experience4–5 yrs
Company size1,001–5,000 people
PostedOct 20, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
4 -5 years of experience in IT support, help desk, or a related role
Experience with Microsoft Windows operating systems and Microsoft Office Products
comfortable in the command line
Scripting experience
Basic Knowledge of networks, firewalls/security, and operating systems
Atlassian knowledge for Jira and confluence
Strong written and verbal skills
Self-motivated
Self-organized
Able to monitor and maintain inventory levels
Basic mechanical aptitude
Ability to troubleshoot first tier computer hardware and software issues
Sailpoint
Intune, Jamf, Exchange, Entra knowledge
Basic computer workstation setup
Experience w/ Inventory management
Audio/Video installation experience
CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Certifications
Ability to lift 50 pounds safely
Skills
Active Directory
Windows
Microsoft Office
Jira
Confluence
Sailpoint
Intune
Jamf
Exchange
Entra
Job Description
Coordinates, diagnoses, and troubleshoots incoming employee issues. Provides support services to employees with technical problems and IT issues involving printers, laptop, or network services from local or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to ITsupport.
Responsibilities:
•
Active Directory - Company structure, Group/Distro creation
•
Able to troubleshoot and resolve any hardware issues
•
Full understanding of Clearwater internal tool permission structure
•
Able to troubleshoot basic network/802.1x issues
•
Can solve issues across most parts of the team’s domain with limited guidance
•
Able to solve majority operational issues without escalation
•
Handling onboarding and off-boarding
•
Offers demos, talks, and recommendations to help their own team and others be more productive
•
Able to help other parts of the organization with integration and provisioning such that all best practices are adhered to.
•
Helps to continuously maintain and improve quality across the stack.
•
Performs regular interviews for positions on the same team, providing detailed and useful feedback.
•
Understands customer needs and motivations.
•
Understands how engineering projects contribute to business goals.
Requirements:
•
4 -5 years of experience in IT support, help desk, or a related role
•
Experience with Microsoft Windows operating systems and Microsoft Office Products
•
comfortable in the command line
•
Scripting experience
•
Basic Knowledge of networks, firewalls/security, and operating systems
•
Atlassian knowledge for Jira and confluence
•
Strong written and verbal skills
•
Ability to lift 50 pounds safely
•
Self-motivated
•
Self-organized
•
Able to monitor and maintain inventory levels
•
Basic mechanical aptitude
•
Ability to troubleshoot first tier computer hardware and software issues
•
Sailpoint
•
Intune, Jamf, Exchange, Entra knowledge
Desired Experience or Skills:
•
Basic computer workstation setup
•
Experience w/ Inventory management
•
Audio/Video installation experience
•
CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Certifications