Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
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Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
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Establish a solid understanding of specific client specifications and needs
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Build strong working relationships with clients and deliver world class customer service
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Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
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Work with the billing team to ensure projects are billed correctly and on time to clients
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Perform order entries based on client requests and ensure data accuracy in all internal and external systems
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Provide strategic solutions to any issues that may arise with clients
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Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
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Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
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Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
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Abide by security policies and protect information entrusted to you
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Document processes to use as training guides (including video trainings)
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Utilize dashboards, reports and metrics to monitor production milestones and status
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Help build and evolve the company and team culture
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Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
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Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
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Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts
Requirements
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Bachelor’s degree preferred
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Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
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Solid organizational skills, including multitasking and time-management
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Collaborative thinker who works well in a team
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Experience in media industry and post-production workflows
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Passionate about customer experience and customer service excellence
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Excellent communication skills with technical and non-technical individuals
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Deep sense of urgency and ability to work in a fast-paced environment with high volume
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Problem solver with creative and innovative approach with ability to think out of the box
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Outstanding attention to detail and ability to plan complex projects with urgency
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A positive attitude when experiencing obstacles and enthusiastic to get things done