Product Manager (Collections)
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Before you apply
LocationLagos, Lagos, Nigeria
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentProduct Development
Company size501–1,000 people
PostedAug 19, 2026 · 2mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Aug 19, 202677% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3+ years of product management experience, preferably in fintech, lending, banking, or collections
Strong understanding of the loan collections lifecycle and delinquency management
Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions
Understanding of APIs, data flows, system integrations, and Agile product development
Strong analytical, communication, problem-solving, and stakeholder-management skills
Ability to translate business and operational needs into clear product requirements
Experience working with secured lending products
Experience in digital lending, consumer finance, or microfinance
Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications
Experience with SQL, decisioning platforms, workflow automation, or speech analytics
Skills
SQL
About the role
We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.
Key Responsibilities
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Own the product strategy, roadmap, and delivery for collections solutions.
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Improve collection, recovery, cure, and agent productivity metrics.
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Develop collection workflows, customer contact strategies, and agent tools.
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Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.
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Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.
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Define product requirements, user journeys, processes, and success metrics.
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Lead testing, implementation, rollout, and continuous product improvement.
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Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.
Requirements
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3+ years of product management experience, preferably in fintech, lending, banking, or collections.
•
Strong understanding of the loan collections lifecycle and delinquency management.
•
Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.
•
Understanding of APIs, data flows, system integrations, and Agile product development.
•
Strong analytical, communication, problem-solving, and stakeholder-management skills.
•
Ability to translate business and operational needs into clear product requirements.
Nice to Have
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Experience working with secured lending products.
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Experience in digital lending, consumer finance, or microfinance.
•
Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.
•
Experience with SQL, decisioning platforms, workflow automation, or speech analytics.
Key Success Metrics
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Improved cure, recovery, and kept-promise rates.
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Reduced roll rates and collection costs.
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Increased contact, conversion, and agent productivity rates.
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Reliable performance of CRM, telephony, and system integrations.
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Successful delivery of the collections product roadmap.
Benefits
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Competitive salary aligned with the fintech market
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Exposure to senior leadership and cross-functional teams
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Clear growth path into senior roles within 12–18 months
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Opportunity to work on products impacting thousands of users
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Collaborative, high-performance team environment