Customer Services Advisor
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Before you apply
Salary£28k
LocationHertford
Work modehybrid
Typecontract
SeniorityEntry
Company size1,001–5,000 people
PostedNov 4, 2026 · 3d ago
Verified live8h ago
At a glanceSummarised by Seekless from the posting.
Experience working in a busy customer service environment
Resilient and able to have difficult conversations
Ability to take responsibility for service delivered
Professional attitude, good timekeeping and reliability
Excellent IT skills including MS Office and Outlook
Ability to adapt to CRM systems
Available to start on 14th December
Fully flexible between 8.00am and 6.00pm Monday to Friday
Available over Christmas
First 6 months based in Hertford office, then hybrid
Fixed term for 12 months
Skills
MS Office
Outlook
CRM
Benefits
25 days holiday
Bank holidays
Holiday buy sell
Wellbeing days
Paid volunteering days
Matched pension
Life cover
Enhanced maternity paternity adoption pay
Private medical insurance
Dental insurance
Critical illness cover
Wellbeing discounts
Gym memberships
24 7 virtual gp
Salary:
£28,000.00 - £28,000.00 Per year
About the role
We are looking for Customer Services Advisors to join our award winning Contact Centre Team in Hertford.
Responsibilities
You’ll be speaking to our customers and supporting them with a range of queries. Collaborating with colleagues across the business for answers where needed.
You could be reporting repairs, answering questions about rent payments, handling complaints, reporting anti social behaviour and other general enquiries around rehousing and SNG.
What you need to know
Requirements
•
You’ll need to be able to start with us on the 14th December
•
You will need to be fully flexible between 8.00am and 6.00pm Monday to Friday
•
The first 6 months will be based in our Hertford office, you’ll then move to hybrid working
•
This role will be fixed term for 12 months
•
You’ll need to be available over Christmas, although we close at 1.00pm on Christmas Eve and all of the bank holidays!
•
We will be interviewing on the 16th and 17th November in Hertford
About you
You will have experience working in a busy customer service environment, focusing on a great customer experience and the resolution of customers queries.
This is an incredibly rewarding job in a great team, but you’ll need to be resilient and able to have, sometimes difficult conversations with our customers.
You’ll have the ability to take responsibility for the service you deliver, a professional attitude, good timekeeping and reliability.
You will be using our IT systems to help solve the customers queries, and recording and searching for information, so excellent IT skills including MS Office and Outlook are a must. Alongside the ability to adapt to our customer relationship management (CRM) systems.
Job Description
We have some great benefits at SNG, including:
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25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•
Chance to buy or sell holiday as part of our flexible benefits package
•
3 additional wellbeing days and 2 paid volunteering days
•
Generous matched pension scheme up to 12% and Life cover at 4x salary
•
Enhanced maternity/paternity/adoption pay
•
Options for private medical insurance, dental insurance and critical illness cover
•
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About the company
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.