Sales & Client Experience
· Lead by example in achieving daily sales and conversion goals.
· Deliver exceptional client service by educating clients on products, memberships, and treatments.
· Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
· Reinforce Skin Laundry’s service standards and brand values during every client interaction.
· Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
· Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
· Ensure cleanliness, organization, and merchandising standards are consistently met.
· Execute operational checklists and compliance tasks as directed by the ACM or CM.
Team Support & Peer Leadership
· Provide on-the-floor coaching and real-time feedback to Sales Associates.
· Support onboarding and training of new team members under ACM/CM guidance.
· Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
· Foster a supportive, inclusive environment that encourages collaboration and growth.
· Follow and reinforce all operational policies and loss prevention procedures.
· Report any safety, compliance, or operational concerns promptly.
· Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.
· Participate in regional meetings, trainings, or team events as assigned.
· Assist with in-clinic activations, promotional events, or marketing initiatives.
· Provide occasional coverage for peer shifts to ensure continuous operations.