Managing Director (Operations)
Read straight from NextGen Ventures's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationBarcelona, BARCELONA
Typefull-time
SeniorityDirector
Experience3–5 yrs
DepartmentOperations
Company size9+ people
PostedSep 2, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3 to 5 years leading operations in high growth digital businesses, such as fintech, SaaS, marketplaces, e commerce, or travel
Experience optimizing customer lifecycle, CRM, payment operations, and fraud prevention
Strong analytical skills with BI tools like Tableau, Power BI, Looker, or QuickSight
SQL is a plus
Experience in regulated industries
Experience in high volume transactional platforms
Basic knowledge of sports, entertainment, or gaming
Skills
Tableau
Power BI
Looker
QuickSight
SQL
Product & Digital Operations
Develop a deep understanding of Next Gen´s digital products and customer journeys, identifying opportunities to improve usability, conversion, customer satisfaction, and operational efficiency.
Serve as the operational bridge between local market needs and internal teams by identifying product improvements, reporting customer pain points, validating new features, and ensuring successful market launches.
Continuously monitor operational performance and recommend enhancements based on customer behavior, business metrics, and market trends.
Digital Customer Lifecycle
Develop a comprehensive understanding of the complete customer lifecycle, including user acquisition, registration and account creation, identity verification (KYC) and onboarding, first transaction conversion, activation, retention, reactivation, cross selling and upselling, customer segmentation, and lifetime value optimization.
Analyze each stage of the customer funnel to identify opportunities to improve conversion rates, engagement, operational efficiency, and long term customer value.
Data Analysis & Business Performance
Work with operational dashboards and large datasets to monitor business performance, analyzing KPIs like acquisition, conversion, retention, LTV, CAC, revenue, transaction success rates, and customer satisfaction. Identify trends, risks, and growth opportunities, providing data driven recommendations.
Payments & Financial Operations
Develop expertise in digital payment ecosystems, gateways, alternative payment methods, transaction flows, and reconciliation. Monitor payment KPIs and collaborate with providers to improve performance.
Fraud & Risk Operations
Work closely with Risk, Compliance, and Payments teams to identify fraudulent behavior, reduce operational losses, and optimize fraud prevention, balancing risk controls with excellent customer experience.
Preferred Experience
3 to 5 years leading operations in high growth digital businesses, such as fintech, SaaS, marketplaces, e commerce, or travel. Experience optimizing customer lifecycle, CRM, payment operations, and fraud prevention. Strong analytical skills with BI tools like Tableau, Power BI, Looker, or QuickSight. SQL is a plus.
Nice to Have
Experience in regulated industries, high volume transactional platforms, and basic knowledge of sports, entertainment, or gaming.