Responsibilities & Duties
• Provide guidance and support to Technical Architects and Technical Leads to enable them to provide
leadership and ensure their team meet BrightGen best practices
• Provide guidance and support to the wider Technical Delivery Team
• Contribute towards continuous improvements of the roles and responsibilities within the Technical Delivery Team
• Contribute to the implementation of and ongoing improvements to career progression and planning for each Technical Delivery Team member and support ongoing reviews
• Contribute to the definition of and ongoing improvements to the onboarding approach, assets and mentoring for new Technical Delivery Team members
• Define training needs for Technical Delivery Team members
• Define recruitment needs for the Technical Delivery Team
• Support HR team with recruitment activities - i.e. telephone screenings, face-to-face interviews
• Ensure certifications and up to date knowledge of Salesforce releases are maintained and provide support and guidance to Technical Delivery Team members to achieve this
• Deliver Lunch and Learn Sessions and support/guide others in presenting sessions
• Ensure identified reusable assets (design patterns, principles, technical components) are actioned
• Drive improvements in technical templates, clearly setting out the objectives and purpose of the document including examples to ensure consistency in delivery
• Responsible for enabling Peer Reviews across Projects
• Responsible for reviewing/approving proposed solutions/solutions changes from the Technical Architects and Technical Leads
• Work with the BrightGen Service Manager sto determine a smooth transition process from project delivery into Service Management
• Attending Pre-Sales engagements and collaborating with Sales and Pre-Sales Teams to ensure appropriate solution, associated estimates and timescales are achievable are provided to the customer Experience and Key Competency