AI Proficiency Expectations:
At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.
All applicants are expected to:
•
Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
•
Stay curious and open to new AI-enabled ways of working.
•
Exercise sound judgment by reviewing and validating AI-generated content.
•
Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
•
Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.
•
Additional Expectations for AI-Forward Roles
Applicants in AI-forward roles are also expected to:
•
Identify practical opportunities to apply AI to improve workflows, productivity, analysis, and business outcomes.
•
Create effective prompts, workflows, controls, and human-in-the-loop (HITL) review processes that support responsible AI use.
•
Critically evaluate AI-generated outputs for accuracy, quality, bias, fairness, confidentiality, compliance, security, and business relevance.
•
Partner appropriately with Legal, Compliance, Risk, Security, Data/Technology, and business stakeholders to move AI ideas from experimentation to responsible adoption.
•
Help model responsible, human-centered AI adoption across the organization.
Service Focus - Demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
Decision Making - Makes sense of complex information, critically evaluates, and creates solutions.
Results Oriented - Sets performance and personal goals; Driven to meet or exceed goals and objectives.
Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.
Demonstrates Learning Agility - Enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; Seeks feedback and changes accordingly.
Establishes Relationships - Builds partnerships with others to instill trust, collaborate, and meet shared objectives.
Communicates Effectively - Actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.
Fosters Diversity - Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.