· Provides support and management of the attorney’s projects, ensuring deadlines are met and tasks are completed efficiently. Consults with lawyers and administrative teams to ensure project milestones are adhered to.
· Serves as a liaison between attorneys, clients, and other internal departments, handling inquiries and relaying messages accurately. Utilizes independent judgment and the ability to make sound decisions when responding on behalf of the attorney.
· Develops and maintains professional relationships to ensure teams work together efficiently and effectively. Provides clear direction and constructive feedback on projects and assignments. Builds trust, resolves conflicts, and collaborates effectively with people at all levels of the organization.
· Delegates assignments as necessary to LSAs (Legal Support Assistants) and AskLegalSupport ensuring timely and accurate completion. Monitors progress of assignments and communicates on behalf of the attorney with support teams to ensure successful project outcomes. Delivers service feedback and makes improvement recommendations to firm management teams.
· Collaborates as necessary with other LEAs or LAAs to complete more complex projects or provide administrative support for attorneys. Provides mentorship and support to LSAs who assist with projects.
· Provides feedback for the professional development of LSAs who assist the attorney’s team. Delivers ongoing feedback and mentoring providing opportunities for continued improvement.
· Drafts, proofreads, and finalizes legal documents, correspondence, and presentations on behalf of the attorney. Reviews and ensures accuracy of final work product. Provides feedback to internal support teams on completed work to improve outcomes for accurate and timely project delivery.
· Provides day-to-day information governance (IG) and records management support for client/matter work by helping ensure content is organized, stored in approved repositories, and maintained in accordance with firm policies and procedures, including proactive matter close-out activities. Serves as a liaison between attorneys/matter teams and IG/Records resources as needed.
· Conducts research on behalf of the attorney and practice group. Compiles information for case preparation and executive briefings. Consults with internal support teams to ensure completion of presentations and other necessary materials.
· Oversees meeting planning and coordinates with internal and external parties to ensure logistical and other critical details are in place. Prepares meeting agenda and ensures presentations and other materials needed are accurately prepared and available. Ensures the attorney and meeting attendees have support and requests initiated during the meeting are managed in a timely and accurate manner.
· Oversees billing matters including all approval forms and collaboration correspondence, ensures prebills are processed by the appropriate team accurately and timely; serve as a proxy for attorneys to address questions or issues related to the billing process. Ensures final bills are delivered in a timely manner and initiates follow-up at the attorney’s request.
· Manages the attorney’s calendar, schedules meetings, resolves conflicts; and organizes complex travel itineraries. Communicates potential conflicting priorities to the attorney and offers solutions. Ensures the attorney’s expenses and time entry are assigned to AskLegalSupport and are processed correctly in a timely manner.