• Establishes the strategic direction of the Connected Frontline Program Management organization in alignment with company objectives. Defines execution standards, operating mechanisms, governance models, metrics, and portfolio management practices that improve visibility, consistency, and predictability across PMO teams.
• Partners with Product, Solutions, Engineering, Finance, and Business Unit leadership to translate portfolio strategy into executable roadmaps and integrated delivery plans. Enables prioritization and investment decisions through data-driven insights, portfolio analysis, resource planning, and execution risk assessments. Drives cross-functional alignment and operational readiness for complex programs and initiatives.
• Drives execution of integrated solutions spanning software, cloud services, AI capabilities, mobile devices, and customer-facing solution offerings. Ensures alignment across Product Management, Engineering, Sales, Customer Success, Marketing, Services, Finance, and Operations to successfully deliver and launch solutions. Leads governance for solution lifecycle management and release readiness while ensuring initiatives deliver measurable value through improved speed to market, quality, operational efficiency, risk reduction, and customer outcomes.
• Leads adoption of AI-enabled delivery practices, automation frameworks, and data-driven execution capabilities across the PMO organization. Establishes standards for leveraging AI to improve planning, estimation, reporting, risk management, knowledge sharing, and operational efficiency. Drives measurable improvements in productivity, predictability, and quality.